Client Services Manager

Client Services Manager

Experience\:

    • Account Management
    • Business Development
    • Client Relationship
    • Agile
    • Global Delivery Management
    • Banking and Financial Services Domain

 

Position Description \:

 

o    Client Services Manager will be a member of the Banking and Financial Services Business Unit client management team at Virtusa and report into the Banking and Financial Services Segment Head for Client Services. This person will have responsibility of delivering and owning a high level of governance of Banking and Financial Services client relationships.

 

o    Must play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, including growing a select client cluster with clearly established top line and bottom line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.

 

o    Proven track record of meeting and exceeding quotas

 

Responsibilities\:

  • Establishing and managing the overall client relationship with key decision makers.
  • Establishing and building "trust" and leveraging client context by understanding client's overall business goals.
  • Positioning Virtusa as a Strategic IT partner and identifying avenues for Virtusa to implement IT solutions.
  • Directing and managing the overall client relationship to include work quality and customer satisfaction.
  • Managing the account teams (account management and project management) to meet and exceed client expectations.
  • Contributing to new business development efforts, partnering with sales teams, to enhance and broaden the relationship in existing clients, and to create new logos within the vertical.

 

The Client Service Manager should be comfortable in groups/teams and be able to both lead and follow. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Services Manager will be held accountable against Measurable Revenue/Profit Growth within set timelines.